Ordering and delivery – Orders are usually packed and dispatched within 24-48 hours. Items will be sent either by Royal Mail or courier service. Items for delivery within the UK will aim to be delivered within 2-5 working days from the order date, although this may be extended during busy periods (e.g. Christmas). International deliveries will aim to be delivered within 5-15 working days.
Collection – all items can be personally collected from the studio once they are packaged. If you prefer to do this, and hence save on shipping costs, please enter the coupon code COLLECT on check out. This eliminates the shipping cost from the final purchase amount. On receipt of your order, we will contact you to arrange collection.
Payment – All prices are including VAT when applicable. For some items (not notebooks and paper goods) an extra duty charge may be applicable on occasion for customers outside the EU. These charges are made by customs and the customer will be charged directly when the goods enter the delivery country. This is outside the control of Fuelled by Female.
Secure payment is made via Paypal. You do not need an account to make a payment via debit or credit card.
Refunds and exchanges – We hope that you are delighted with your product. If, for any reason, you are not satisfied, please contact us with the subject: Return/Refund providing a full description of the issue. All items are quality checked before dispatch. However, in the event of damage in transit, please contact us within 48 hours providing a photograph of the damage. Each case is assessed on an individual basis and will be given immediate attention.
Please make sure to include the order number in any correspondence.
Frames – We source and hand-pick both new and vintage frames for our artwork, each frame chosen for the ‘personality’ it adds to the piece. Vintage frames may have some age-related wear which will be stated in the description. There may also be markings on the board at the back of the frame. Because we hand-pick our frames, we ensure that each one meets our own quality and visual appeal criteria with these imperfections mainly adding to, not detracting from, the beauty of the final product.
Wholesale – We offer our ranges to boutique gift shops and other independent outlets. If you would like to stock Fuelled by Female, please contact us with your store details (including location) and main product interest.
Intellectual Property – All copyright, design right and other intellectual property rights in the goods remain the property of Fuelled by Female. According to these rights, the customer must not in any way directly or partly copy any design or image provided by FBF. The customer may not produce any item ‘inspired’ by the products and images of FBF in such a way that items may be confused with original FBF product and therefore be deemed to be ‘passing off’ as a FBF product. The customer recognises that the intellectual copyright extends to the construction of any FBF product. By reading these terms and conditions, being familiar with our product range either from our catalogue, website, trade show and exhibition stand, or promotional material, the customer is deemed to be fully aware of our range and understand that infringement of copyright as above is a prosecutable offence.
Environment and Ethics – As a company we strive to be as green as possible. All of our cards are printed on Eco Friendly card, and our books are printed on demand, meaning that we do not waste or hold high amounts of items in stock where they may perish. Our love of vintage and rare items ensures we inject new life into old items, recycling and reinvigorating frames and taking everyday items and transforming them into affordable pieces of fashionable art. We use recycled boxes and packaging where possible for larger items/orders.
By working closely with artisans and independent designers, we are able to develop financial policies that recognise the time and creative expertise invested in each piece made specifically for us, and therefore we pay creatives in a way which is agreeable and beneficial to both parties.
Artists, designers, and artisans – If you would like to work with Fuelled by Female and believe you can deliver bespoke items that complement our range, we would love to hear from you. Please contact us with the subject/heading: Submission of Interest, providing a description of your proposal plus associated links to your portfolio.